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Due to strict copyright laws, all music and book sales are definitely final, so please choose your selections carefully. We will accept returns for shipment errors on our part, or if an item is defective or damaged. Please contact us for return authorization in this case. We will not accept unauthorized returns.
To request a RMA (return merchandise authorization), contact GSP customer service at:
    Telephone:
    866-788-2255 (toll free in the US and its territories)
    415-896 1144 (all others)
    Our hours are Monday thru Saturday: [9:00 - 4:00] Pacific Time.
    Fax: 415-896-1155
    E-mail: info@gspguitar.com

    Please give us your customer ID or name, phone or fax number, the original invoice number, and a list of the items you wish to return.

    Returned items must be received within 30 days from date of purchase for an exchange or refund. We will send you a RMA number and instructions on how to return the product(s). Please do not return an item without a RMA number. Packages without a RMA number will be returned to sender.

    Some returns may require a 20% restocking fee. CREDIT WILL BE APPLIED TO YOUR GSP ACCOUNT ONLY. GSP reserves the right to refuse a return for any reason.

    * Items must be returned prepaid (no C.O.D.s) in the original packaging and condition. Merchandise must be in the same condition as it was when it was originally shipped. If the item is packaged with factory material (cardboard, styrofoam, protective anything) - that must be returned undamaged as well. Shrink wrap does not apply. Original shipping charges are not refundable under most conditions.

    * Please be aware that some items are non-returnable: All sheet music, opened or used strings, computer software, sound cards, internal earphones, earplugs, pick-ups that have been installed, CD's, Videos, DVD's and other various items. If you have any questions or concerns about an item or its returnability, please call us at:
    866-788-2255 (toll free in the US and its territories)
    415-896 1144 (all others)
    Our hours are Monday thru Saturday: [9:00 - 4:00] Pacific Time.
    Fax: 415-896-1155
    E-mail: info@gspguitar.com


    Warranties
    All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. GSP is not responsible for manufacturer warranties and all related claims are strictly between the customer and the manufacturer.

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